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FAQ's for General Electrical Services

Q: What areas do you service?
A: We’re based in Sandringham and service all of Greater Auckland — from the CBD out to West, South, and the North Shore. If you’re unsure, just ask. We’ll let you know straight away.

Q: Do you offer free quotes?
A: Yes, absolutely. We provide free, upfront quotes with clear breakdowns so you know exactly what you’re paying for. No surprises, no hidden costs — just honest pricing.

Q: How quickly can you get to my job?
A: We prioritise fast, reliable service. For urgent issues, we do our best to get someone out same-day. For non-urgent work, we’ll book a time that suits you and stick to it. We show up when we say we will.

Q: What types of electrical work do you do?
A: Pretty much everything you need for home, business, or property management — lighting, renovations, new builds, maintenance, switchboards, data cabling, security, CCTV, EV chargers, solar, and more. If it powers on, we can help.

Q: Are you licensed and insured?
A: Yes. Our team is fully licensed, qualified, and compliant with NZ electrical standards as well as having the necessary H&S certifications for residential, commercial and government services. We carry comprehensive insurance for your peace of mind.

Q: What makes Soul Power Electrical different?
A: We keep things simple: clear communication, quality workmanship, honest pricing, and we show up on time. Plus, we’re a family-run business with strong community roots — we treat every job like it matters.

Q: Will you clean up after the job?
A: Always. We leave your space tidy, safe, and ready to go. No mess — just soul.

Residential Electrical Work

Q: Can you help with renovations or extensions?
A: Absolutely. Whether it’s a full renovation, kitchen upgrade, new lighting design, or smart home setup, we plan everything properly and deliver tidy, compliant work.

Q: Do you install outdoor lighting?
A: Yes. From garden lighting to driveway security lights to festive lights, we create outdoor setups that look great, feel safe, and brighten up your space.

Q: My power keeps tripping — can you find the problem?
A: Yes — we specialise in root-cause diagnostics. We’ll track down the source of the fault, fix it properly, and make sure the issue doesn’t keep coming back.

Commercial & Property Management

Q: Do you work with property managers?
A: Yes — we support rental portfolios across Auckland with fast turnaround times, tidy workmanship, and great communication. Your tenants stay happy, and you stay informed.

Q: What commercial services do you provide?
A: Fit-outs, lighting upgrades, data cabling, maintenance plans, safety inspections, compliance checks, switchboard work, and more. Whether it’s a school, church, retail space, warehouse, or office — we can help.

Q: Can you help with business or commercial renovations?
A: Definitely. We work on everything from small refreshes to full renovations, rewires and lighting redesigns. We focus on safe, compliant work that’s done right and done on time.

Green Energy & Solar

Q: Do you install solar panels?
A: Yes — we design and install solar systems tailored to your home or business. We're agnostic on product and will help you work through which products suit your needs. We use quality gear, tidy installs, and make sure everything is compliant, safe, and future-ready.

Q: Do you provide solar maintenance?
A: We do. Whether it's cleaning, fault-finding, inverter issues, or system checks, we make sure your solar system stays efficient and reliable.

Q: Do you install batteries or energy storage systems?
A: Yes — we supply and install battery storage to help you use more of your solar energy, reduce peak costs, and stay powered during outages.

Q: Can you help with EV charger installation?
A: Absolutely. We install home and commercial EV chargers, including smart charging options, load management, and tidy cable solutions.

Pricing & Process

Q: How does your pricing work?
A: We offer clear, upfront quotes. For charge-up work, we use fair hourly rates that reflect the skill and qualifications of our team. You’ll always know what’s included before we start. You can find out more here.

Q: Will I be updated during the job?
A: Yes. Communication is a core part of our promise. We keep you informed with simple updates so you’re never left guessing. You can find out more here.

Q: Do you offer after-hours or emergency callouts?
A: We do our best to support urgent issues. Call us and we’ll let you know our availability right away.

Solar VPP (Virtual Power Plant)

Q: What is a Virtual Power Plant (VPP)?
A: A VPP connects solar and battery customers so their systems can work together to lower energy bills and support the community. It helps you earn more from your solar and boosts energy resilience.

Q: Is Soul Power part of a VPP programme?
A: Yes — we’re piloting VPP systems designed to cut energy bills by up to 60% for families and community housing partners.

Q: Where can I see examples of Soul Power's work?
A: Go check out our socials - we’re on Instagram, Facebook or LinkedIn.